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03-11-2010, 05:51 AM
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Eyes on the Streets
In October, Boston introduced the first app for city service requests that allows residents to report potholes, graffiti, broken streetlights and other public problems from their Apple iPhones. The Mayor’s Office and the MIS Department started working on the app last March, after the city’s citizen request management (CRM) system from Bethesda, Md.-based Lagan had for two years been automating requests for service for the parks department, the department of transportation and...
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